Meesho seller guide
Meesho Payment Not Received: Reasons and What to Do
Quick answerMost Meesho payments that look missing are not missing: the order is not delivered yet, it has no payment date yet, or a return, RTO or ad charge reduced it. Check those first. If an order is delivered and past its payment date and still unpaid, check your bank and KYC status and raise a ticket with the sub-order ID.
On this page · 6 sections
First, find which stage the payment is in
A Meesho order earns a payment only after delivery. Meesho's public pricing page, checked on 30 October 2026, describes a 7-day payment cycle from delivery, including cash on delivery orders. For one specific order, go by the date in your Supplier Panel. The payment cycle guide explains the stages. Put every order into one of these groups:
| What you see | What it means | What to do |
|---|---|---|
| Order in transit | Not delivered, so no payment is due yet | Wait for delivery |
| Delivered, not in the payment file | Meesho has not listed it yet | Download newer payment reports in a few days |
| In the payment file, no date | Amount known, payment date not given yet | Wait for the date |
| Payment date passed, not in bank | This is a real delay | Follow the checks below |
Check the deductions before calling it missing
The Meesho seller dashboard reads your order and payment files together, so you can see which delivered orders are scheduled, which are not updated by Meesho yet, and what was deducted. Each charge is explained in Meesho commission and charges.
- A customer return or an RTO can cancel the payment for that order or add a charge.
- Ads cost is taken from your payouts.
- Tax collected at source (TCS) is taken out of each settlement.
- A recovery for a claim, such as a missing item, can reduce a later payment.
If the payment date has passed
Check that your bank account in the Supplier Panel is verified and the name matches the account holder.
Check that your KYC and GST or enrolment details show as complete.
Look at your bank statement for a combined credit: Meesho pays many orders together, with one transaction ID.
Raise a ticket in Help with the sub-order IDs, the payment date and the amount you expected.
Keep a copy of the ticket number and follow up on the same ticket.
What to write in the support ticket
A clear ticket saves a round of questions. Copy this and fill in your own details:
"Payment not received. Sub-order IDs: [IDs]. Delivered on: [date]. Payment date shown: [date]. Expected amount: ₹[amount]. I have checked my bank statement for this date and for combined credits, and my bank and KYC details show as complete. Please confirm the status and the transaction ID."
Attach only the part of the bank statement that shows that date. There is no need to send the full statement, or your password or OTP.
Avoid the next delay
- Download the payment reports every week and compare them with your bank statement.
- Keep packing videos for high-value orders, in case a return or claim is disputed.
- Do not change bank details just before a payment date unless you must.
Frequently asked questions
When does Meesho pay sellers?
Meesho's public pricing page describes a 7-day payment cycle from delivery, including COD orders. The date shown for the order in your Supplier Panel is the one to go by.
Why is my Meesho payment less than expected?
Returns, RTO, ads cost, TCS and recoveries are deducted from settlements. Each one is listed in the payment file.
Why can't I find my Meesho payment in my bank statement?
Meesho pays many orders together with one transaction ID, so look for a combined credit on the payment date rather than one amount per order.
What do I send Meesho support for a missing payment?
The sub-order IDs, the payment date shown for them, the expected amount, and a screenshot of your bank statement for that date.