Returns & Refunds
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Bhintika does not accept returns or exchanges. If your item arrives damaged, or we send you the wrong item, you get a refund when you report it within 48 hours of delivery with photos.
Do you accept returns or exchanges?
No. We do not take products back or exchange them for another design or size. Please check the size, material and photos on the product page before you order. Our key holders, wall decor and home-entrance pieces are MDF wood with UV-printed designs, and Metal Decor items are steel.
What if the item is damaged or wrong?
You get a refund. This covers an item that was damaged when it reached you, and an item that is different from the one you ordered.
How do I report a problem?
Message us within 48 hours of delivery on WhatsApp or by email. Please include these three things so that we can check quickly:
- Your order ID.
- Clear photos of the item, showing the damage or the wrong product.
- Photos of the outer packaging and the shipping label.
WhatsApp and phone: +91 9521709299
How and when is the refund paid?
The refund goes to your original payment method once we confirm the issue. All orders are prepaid online through Razorpay, so the money returns to the same card, UPI account or bank account you paid with. We refund the amount you paid for the order.
Can I cancel my order?
Yes, until it ships. Sign in, open Track Order and cancel the order, and we refund the amount you paid. An order that has already shipped cannot be cancelled. Dispatch and delivery times are in our Shipping Policy.
Quick answers
- Can I return or exchange a Bhintika product?
- No. Bhintika does not accept returns or exchanges. You get a refund only if the item arrives damaged or if we sent the wrong item.
- What if my order arrives damaged or I get the wrong item?
- You get a refund. Report it within 48 hours of delivery, with photos, on WhatsApp +91 9521709299 or by email to crowndecoz@gmail.com.
- How do I get my refund?
- Once we confirm the issue from your photos, we refund the amount you paid to your original payment method.
- Can I cancel my order?
- Yes, until it ships. Sign in, open Track Order and cancel the order, and we refund the amount you paid. An order that has already shipped cannot be cancelled.
- Does Bhintika offer cash on delivery?
- No. All orders are prepaid online through Razorpay, so every refund goes back to the payment method you used.
Bhintika is a brand of Crown Decoz, Jaipur, Rajasthan, India. See also our Terms and Privacy Policy.